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Delta Introduces More Amenities for International Economy Flights

by Lux Joseph 4. April 2014

Be unique, stand out, and deliver exceptional customer service. Each and every day businesses are looking at ways to differentiate themselves, to stand out, to be a product or service of desire by consumers. To be good at what you do, you must be constantly looking at ways to improve your product or service and to meet the needs of your clients and customers. If you sit back and become satisfied with the status quo or comfortable, you will miss an opportunity to excel. Once again, Delta is setting out to be the airline of choice when it comes to not only North America Travels, but also international destinations.

At Commercial Medical Escorts our patients are typically transferred home in business class or first class cabin. This allows the medical escort to provide the best medical care and attention, but also fit the needs of more injured patients especially those patients who have experienced a recent orthopedic surgery like a hip fracture. The upper class cabin amenities on international flights range among the different airlines, but most include amenities such as leather headrest, laptop power ports, a duvet for extra comfort, complimentary beverages, a seat that turns into a complete lie flat bed, and many more. For those seated in economy class on a long haul international flight, most travelers would say it is easier to describe the lack of amenities. Nevertheless, Delta is trying to change that stigma by recently adding Sleep Kits for international economy customers.

This new enhancement has been introduced on long haul international flights and includes an eyeshades and ear plugs for added comfort during travels. As spring is coming to a close, summer is just around the corner. Summer is a popular time for individuals traveling to/from Europe. On all trans-Atlantic flights of 3,850 miles or less from the US to Europe Delta will now be offering a full size bottled water following meal service and an updated meal offering for morning and afternoon arrivals. For those of you who enjoy ice cream, this service will also be offered on flights from Europe returning to the USA. This is only the beginning stages of the program, and we should look forward to expansion of this program on some of Delta’s other destinations.

Delta aims to have travelers arrive to their destination rested, entertained, and refreshed. This is just one step in that direction. Many times our medical escorts travel in economy class when going to pick up their patient. The rest time that our medical escorts receive prior to transport is important to the overall safety of the program. These added benefits are just another way that the travel industry to making travel enjoyable. Delta was named the 2014 Airline of the Year by Air Transport World magazine, and it is obvious that their improvements are not going unnoticed by not only customers flying on Delta, but also critics from around the world.

Every industry has competition in some way, but it is how companies respond to that competition that will set their business apart from other companies. There are numerous airlines available to us as we arrange medical escort repatriations, but the amenities, services, cost and routings are what differentiate all of them. Working with a variety of airlines, we have learned the benefits of each airline and use that information to select the best flight for patient transports.


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