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Meet Angela

by Lux Joseph 21. March 2014
 
 
 

Commercial Medical Escorts does a large number of medical transport in/out of New York. We are fortunate to have two nurses based in New York who provide excellent patient care during medical transports. We introduced Amanda to you in a previous blog and today we are letting you get to know her colleague Angela. Angela has been with CME for several years now and is a great contributor to the CME team.

 

What is the most enjoyable part of this job?

The best part of this job for me is always the patient. I enjoy each individual personality as well as the diversity of diagnoses. I also find interacting with medical systems around the world to be intriguing.

 

Where did you gain your experience and knowledge in the field of nursing?

I gained my experience in nursing working in the coronary care and intensive care unit in Greenville, SC and Baltimore, MD. I also worked in a cardiac catheterization/electrophysiology lab in Rochester, NY.

 

What has been your most interesting transport?

My most interesting transport was when I returned a patient from Nairobi, Kenya via stretcher through Dubai to Dulles with ambulance transport to Wilmington, NC. The opportunity to transport a stretcher patient aboard a commercial aircraft followed by a 7-hour ambulance ride provided interaction with multiple medical communities during the transport.  Seeing so many people of different ethnicities working together for the good of my patient was a remarkable experience.

 

 

What areas of expertise do you have experience in?

My experience is in cardiac and intensive care nursing.

 

 

When you are not flying what do you do?

When I am not flying, I am an educator, an advocate for seniors, a busy mom and avid squash player.

What would you tell future clients of CME?

I would tell future clients that CME’s attention to detail and commitment to a smooth transport is outstanding.

Please describe a difficult trip and the outcome of it?

My most difficult trip was during the Air France strike in 2013.  A one-day delay in our flight out of Lisbon lengthened my patient’s hospital stay. A three-hour delay on the tarmac caused another setback when we missed our connection in Amsterdam. Advocating for my patient at the ticket counter finally yielded us a flight across the ocean, but added an extra stop in Canada. After 20 hours of travel, we finally boarded what we thought was our final flight. We pushed back and felt like cheering. Suddenly, we noticed we were returning to the gate. Next we disembarked due to mechanical issues. At this point, my exhausted patient could barely function, and we were delayed for yet another night in Montreal. The many obstacles of this trip required monitoring not only the physical state of my patient, but also created the opportunity to provide mental and emotional support to my patient and traveling companions.

 

On your medical transport with a CME nurse, we ensure that safety and patient care is our number one priority. We will never compromise a patient’s safety or care to complete a transport at lower cost. We always look for the most direct route to bring a patient back home. Angela is a great member of our team and we thank her for taking the time to allow the community to know more about her.

 

 

 

Fastport Passport Now in Delray Beach

by Lux Joseph 14. March 2014

At Commercial Medical Escorts it is vital that we have clinicians on staff that are able to travel around the world at any given moment in time. Each and every week our operations team is presented with different cases in which we need to transport a patient safely back home. Although we are a US based company, we do many transports throughout the world that never touch US soil. For example, we transported a patient from Dubai to London, UK and recently moved a patient from South America to Paris, FR. Every day brings exciting new challenges and every year we encounter destinations we have never been before.  As a US Citizen, traveling on a moment’s notice to India, China, Russia, and Liberia would be simple if you didn’t need a visa. However, as we are all aware, entry requirements for countries are continuously changing including the processing times in which a visa can be required. These countries are just a selection of those countries that require US Citizens to have a visa.

At CME, we never know where our next request is going to send our medical escorts. We make every attempt to ensure we have medical escorts on staff with visas to a variety of countries at any given point of time. Even when our team anticipates the travel needs of our clients, there is always a request that may require us to acquire a visa for the medical escort within a moments notice. For these cases it is important to have a visa-processing center that is able to fulfill your request. A visa-processing center that is able to expedite a visa is beneficial for those last minute travel plans. Fastport Passport just recently opened a new location in Delray Beach that will be able to assist us with these types of services.

Fastport Passport is a Third Party emergency visa and passport expediting service registered with the US Department of State. They have been operating for over 10 years with a 99.9% success rate, securing over 100 passports per day. They serve clients across all 50 states that are traveling internationally within 14 days or less.

This particular location accepts walk-in appointments between the hours of 9am and 5pm, Monday through Friday. They have also made it convenient so that you can easily complete your application and order online. Having a visa-processing center that is readily available to assist you is critical. If you do not have one that is local, this requires you to FEDEX overnight your application package to their office. Getting that application finished, error free, and at FEDEX prior to that last pick up is not always easy. With this new location open that is just minutes away from our office, we hope that it increases our ability to assist our clients more efficiently.

Having a visa-processing center nearby is only one part of successfully acquiring a visa to enter a country. Applying for a visa is not a simple process. A small error like forgetting to check a box or not including a particular document request can delay your application. If you have been in the military before, and there is a question regarding whether or not you have had weapons training, the answer should be “yes” according to the Russian Embassy. Check your application twice before submitting. Have a friend or colleague review it with you to ensure everything has been answer. Most importantly, don’t forget to sign the application. They will not accept a fax or emailed revised application.

Not sure if the country you are traveling requires a visa for entry? Visit travel.state.gov to find the latest up to date information on the country you are visiting. This website also includes current political information, safety tips, currency used in the country, and other key information for travel.

Delta Makes an Industry Shaking Change

by Lux Joseph 7. March 2014

Just recently Delta has made a public announcement in regards to their frequent flier program and the major changes travelers can expect to see in effect one year from now. For years since Delta’s SkyMiles Program was put into place, travelers would earn miles based on the miles flown. For example, if you were traveling from Fort Lauderdale to Los Angeles the basic traveler on the bottom tier currently earns approximately 2,343 miles. However, if you were just going from Fort Lauderdale to Atlanta you currently only earn 581 miles. This wouldn’t matter if you paid $382 for your ticket or a full fare of $1012.00. The current program is beneficial to that frequent traveler that scores low fare tickets, but with the release of the new program that will not be the case. 

The new Delta SkyMiles program was unveiled to consumers on February 26 and the buzz is definitely out there. If you look at the demographics of travelers, it is very mixed. There are some travelers who travel frequently on the lowest fares available. There are other travelers who travel with a mix of class (economy and business) and mixed fares. Then you have your elite customers who travel primarily business class and on higher fare tickets. With the current program, that elite customer could travel round trip business class from Miami to Paris and earn approximately 13,000 frequent flier miles on Delta. If you are familiar with the Delta SkyMiles redemption program, that isn’t even enough miles for the lowest award ticket in coach. With the implementation of the new program, this same traveler will earn more than 50,000 frequent flier miles on Delta.

At Commercial Medical Escorts, most of our repatriations and medical escort transfers are completed within 24-72 hours of a request. In terms of air travel we probably purchase some of the last seats available on each flight. Typically those last minute ticket prices are significantly higher than if a traveler purchased their ticket 14 days in advance. For our medical escorts, this program change could mean a significant increase in the number of miles they earn each year when traveling on Delta. But what is the response going to be from the other major airline carriers within the United States and also internationally? This is an industry shaking change that could definitely impact not only the travelers, but the other airlines. Southwest, JetBlue, and Virgin America currently already award frequent flier points based on the fare paid by the customer. However, if you look at the three carriers just mentioned, none of them compare to the size and volume that Delta has.

From a management and on the financial side it is important for Delta to keep their customers who are high value travelers in the SkyMiles program. Those travelers are most profitable and loyal to Delta. One way the frequent flier program works is that the airlines sell their miles to credit card companies for bonus sign ups and therefore the program is a cash generating system. The new Skymiles program will not affect the credit card customers and that is a huge target market for the new Delta program. Vinay Bhaskara of Forbes recently commented that, “If Delta can keep high value travelers in the program, the net impact on profitability will be huge (small reduction in costs, more credit card earnings because the credit cards are more attractive)” (http://www.forbes.com/sites/airchive/2014/03/05/delta-skymiles/).

The average traveler based on reviews, comments, surveys, and other tools to measure satisfaction doesn’t seem pleased with the direction Delta is going. However, as the year progresses I believe we will be seeing American Airlines and United exploring similar modifications to their loyalty programs. Should other airlines remain with their current program in earning miles, it could potentially lead high value customers to fly Delta. Earning 50,000 miles as opposed to 13,000 for the same routing seems like decision should be apparent that the traveler will fly with Delta simply to earn an additional 37,000 miles. This industry shaking change will prompt other global competitors to re-evaluate their program and either match it or risk losing premium customers. As we enter into 2014, we look forward to keeping you updated on the progress on another major change in the airline industry.


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