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Delta adds a Premium Service to Los Angeles Airport

by Lux Joseph 20. September 2013

Each and every day individuals are travelling to different destinations around the world. Some of these people are flying for the first time while others are seasoned travelers. As the economy has shifted airlines are trying different means to attract the traveler. When you visit your travel agent or go online to find a flight, there are several choices to choose from. Differences among the airlines include cost, connecting time, nonstop flights, total travel time, complimentary checked baggage, and even extra amenities. But what makes you choose Delta over United, American, US Airways or AirTran? Could it possibly be because Delta is offering a Porsche service to bring you to your connecting flight?

You are not imagining this at all. The next time you land or take off from Los Angeles International Airport take the opportunity to check out what is going on down on the tarmac. One of Delta’s special programs is available to some of Delta’s highest paying customers. Each day Delta chooses a select number of passengers to pick up on the tarmac upon arrival in a Cayenne or Panamera and escort them to their connecting flight. This service is extremely useful for those passengers making tight connections in LAX. It may appear as an added value for some of the elite travelers, but it is also a business venture between Delta and Porsche. This program allows Porsche to attract potential buyers by allowing them to experience the ride. For Delta, it presents a pleasant surprise to the travelers and adds that special touch of feeling like they belong.

In every industry it is important to set yourself apart from your competitors. United has a similar program available to their elite travelers in Houston. It is important to distinguish yourself as a company. With today’s economy, price drives a lot of business, but we also believe that a high quality service or product with top notch customer service is critical to the success of an operation. Los Angeles International Airport is not the first airport to offer this service for Delta. This service is also available at Hartsfield Jackson International Airport. Delta wants to be a major player in Los Angeles and the way for that to happen is to show that their product is not necessarily different, but the “one” to choose over another carrier. CME has had the opportunity to experience Delta’s new business elite service when transporting a patient from JFK to LAX. The lie flat seats offer a substantial cost savings to those patients that may have needed transportation via air ambulance due to the need to lie flat. Although none of the domestic based airlines over stretcher service, the routings that they are now beginning to add lie-flat seats are providing great alternatives when bringing patients home.

Traveling can be exhausting for even for the frequent traveler, but as airlines continue to add premium services, traveling becomes easier.  Many airlines around the world offer a complimentary door-to-door transfer for those passengers traveling in premium class. When Delta offers the Porsche service for their elite travelers, they are enhancing the ground experience. Any way a company is able to enhance their product or service will make them distinguishable amongst their competitors. As CME continues to grow and we receive feedback from our clients and patients, we are always looking at ways to provide only the highest quality of premium care and service.


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