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Meet Ed from Our Team

by Lux Joseph 3. January 2014
Today we get an inside look into one of our top clinicians on staff and why they do what they do. Ed is one of our Nationally Registered Paramedics based out of Phoenix, AZ. His willingness to help others is apparent in his demeanor and presentation with each patient transport. Below you will learn more about Ed and what drives him to excel in the area of aeromedical transport.
Most enjoyable part of this job: I enjoy meeting people from all over the world. It is not under the best circumstances for the patient, but I am able to help them arrive safety to their destination. Many of the patients I meet like to keep in touch after the trip.
Where did you gain your experience and knowledge: I became an emergency medical technician in the early 90s in eastern Iowa. I served on a volunteer fire department in my community. Wanting to give a higher level of care to my patients, I attained my paramedic certification in 1994. In 2001, I moved to Arizona to become a flight paramedic in both helicopters and airplanes. Working with a nurse-partner, we transported not only 911 emergency patients, but also critical care patients between hospitals. I gained a great deal of valuable experience working directly with these highly trained nurses.
What has been your most interesting transport and why: My most interesting transport so far was accompanying a patient to his Native Alaskan fishing village with a population of 800. We flew a commercial airline to Anchorage. After arriving in Anchorage, the weather became too bad for our charter flight to take us on to the village. We overnighted at a hotel. The next day, with clear skies, we flew in an 8-seat, piston engine airplane over snow-covered mountains. This flight was an unforgettable experience with its beautiful views. Upon arriving in the small village, I was greeted with warmth and hospitality by the patient's family. This made the trip forever memorable. I have also enjoyed working with MD Liron transporting a patient from Nairobi, Kenya, to Philadelphia, PA, USA and also RN Isabel from Frankfurt, Germany, to Los Angeles, CA, USA.
What areas of expertise do you have experience in: Being a former pre-hospital emergency provider, you need to help every range of patient: from newborn to geriatric, trauma to medical, and also behavioral while providing care in varied circumstances. This has helped me to be a more "adaptable" provider.
When you are not flying what do you do: My wife and I enjoy running and cycling. This past summer, we completed 3 half marathons. We also enjoy traveling together especially when we can experience public transport rather than renting a car.
What would you tell future clients of CME: I would like future clients of CME to know that CME is very dedicated to helping the patient and family arrive safely at their destination. CME is very organized with attention to the many details required for this type of transport. This makes it possible for me to concentrate my time and energy to the client. When a change is needed during a transport due to weather delays or other circumstances, the staff at CME is quick and effective to keep the transport safe and comfortable. CME is the most professional medical transport company I have worked with in my twenty plus years.
Please describe a difficult trip and the outcome of it: I have not really had a difficult flight with CME because everything is so well planned by the dispatch personnel. In general, I think language can be a barrier that can make a transport more difficult, but certainly not impossible. Being able to speak the same language as a patient, or the countries involved, is helpful, but using "sign" language, drawings, and Google translate have been helpful to make the transport easier.
Ed, like many of our medical escorts, is always going above and beyond the call of duty. Our expectations at CME are set high, and the medical escorts always strive to surpass them. On a recent transport that Ed completed with another CME medical escort their words to the management team were, “I am so proud of Ed.  CME should be honored to have such a great sympathetic, loving, professional, knowledgeable, caring, concerned, and loyal person working for you”. CME strategic hiring practices enable CME to deliver only the highest level of patient care. It is quite possible that Ed could be the one brining you home if you hire Commercial Medical Escorts and if so, you will see his professionalism and dedication to patient care shine.

CME Welcomes Ingrid Beverly to the Team

by Lux Joseph 18. October 2013
At Commercial Medical Escorts we take pride in delivering only the highest level of patient care and customer service. This is done by having a strong clinical team as well as a strong operations team. Our headquarters in based in Boca Raton, FL and recently CME has welcomed a new employee to the team.  Building a strong team within the office is to ensure our clients receive only the best service.
Ingrid Beverly, originally from Freeport, Bahamas joins Commercial Medical Escorts with over 20 years of customer relations and management experience. Her background and experience in customer service represents the level that CME is looking for. Ingrid’s past experience consisted of helping lead families all over the world to financial freedom in addition to training and team building within the organization. She will join CME as the newest Logistics Coordinator. Director of Operations commented in saying, “Ingrid’s skill set and personality were exactly what CME was looking for. We look forward to her positive contributions to the business.”
Ingrid was looking for another opportunity in which she would be able to help families all over the world. Ingrid says that, “Being introduced to a business in which I will be able to help families with their medical needs will be rewarding.” CME’s medical and operations team look forward to helping families each and every day. Our nurses have stated that the expressions on the patient’s face when the nurse walks into the room are a sign a relief and joy. Everyone is passionate about helping others at CME and it is something we look for when selecting the right individuals to join our team.
Ingrid’s love of her life is two years old and a burst of energy. When she is not working she enjoys spending time with her husband and her son. She enjoys cooking up a good meal and also getting pampered when she can find the time. CME is pleased to have her on their team and look forward to the long relationship.

Meet Marie

by Lux Joseph 6. September 2013
CME's headquarters is located in Boca Raton, Florida. One of our senior nurses, Marie, is based out of South Florida and has been with CME for over three years. Patient care is Marie's top priority as it is with all of our nurses. Even in the most unfortunate circumstances, Marie will find a way to make you feel comfortable and at ease. Here is some insight into Marie during a recent interview: 
What is your most enjoyable part of this job? 
The best part of working as a nurse for Commercial Medical Escorts has to be the appreciation from the patients and family. Many times I have walked into a hospital or hotel room in a foreign country and I see instant relief on the patient's face because they are finally going home. One particular instance I can remember is a patient who had a stroke in Rome. He was in the hospital for a week, unable to communicate verbally and unable to understand the Italian language. Not only was it frustrating for him with his new physical and speech limitations, being in a foreign country made it much scarier for him.

Where did you gain your experience and knowledge in the field of nursing? What area's of expertise do you have experience in?
I graduated Summa Cum Laude from FAU's College of Nursing in 2000. I went to work in a local hospital Intensive Care Unit for a year, then was recruited to work in the Open Heart Surgery Unit. I worked in that field for approximately 8 years learning how all the body systems work in depth. These systems included neurological, pulmonary, cardiovascular, and endocrine. My patients were very critical and I learned to operate ventilators, balloon pumps, dialysis machines, and how to manage several different IV drugs at once for optimal effect. Working side by side with cardiothoracic surgeons we learned how to read chest xrays and work as a team to achieve the best patient outcomes.
What has been your most interesting transport? Why is that? 
The most interesting and the most challenging was a repatriation of a Mexican citizen that was here illegally. That transport ironically happened on July 4, 2009. He was robbed and suffered a gunshot wound to the head, causing paralysis on one side of his body. Although our communication attempts were poor, I quickly understood that he was suffering from severe muscular spasms from being bedridden for so long. I had nothing to give him---no one ever predicted this. I eventually took him to the clinic in the Mexico City airport to be seen by a physician where they were able to medicate him to get him to Veracruz, his hometown. His wife and mother and a large number of family members where there when we landed and it was very sad to see the families devastation when they saw him for the first time.  
When you are not flying what do you do? 
I take care of my awesome 10 year old daughter, Jenna. She is an avid horseback rider so I really enjoy taking her to lessons and watching her ride. I also own and manage a jewelry business out of my house.  
What would you tell future clients of CME? 
That you can trust CME to take care of every detail. The staff at CME is top notch, young and energetic, not missing one detail. They go above and beyond for their customers working as a team to ensure not only the most efficient but comfortable transport home. 
As a nurse I can tell you that we do more than just get you home. I am your travel advocate through check in and security, I keep you organized and I manage your Passport and customs forms. I manage your medications, monitor whatever condition you developed while away, and I try to keep the last part of your journey home as comfortable as possible offering emotional support, humor if you need it, and lots of reassuring and healing touches.  
Please describe a difficult trip and the outcome of it? 
The most difficult trip was a transport from San Juan, PR to Chicago. My patient was in her 40's with a history of COPD from years of tobacco abuse and she was hospitalized with Congestive Heart Failure and pneumonia. The hospital that the patient was currently at was below standards and very poor quality. It was dirty, sheets were soiled for days, bathrooms without soap or toilet paper, trash cans overflowing.....not what I would have expected. I assessed my patient, she was begging to leave. I found that she was fit to fly and escorted her and her husband to the car waiting outside for us. Everything went smoothly until we reached 30,000 feet or so. She went into flash pulmonary edema and she didn't respond to any of my treatments. I had to fight to get the stewardess to understand how serious my patient's situation was until a physician on board agreed with me that she needed to get to a hospital stat. We landed in Miami (on superbowl night, mind you) and got her to the nearest hospital. That emergency landing saved her life. 

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